Privacy Policy

1. Information We Collect

Signature Letters collects information you provide directly to us when you use our services or contact us. This includes:

• Contact information such as your name, email address, and phone number
• Business information including your industry and company name
• Recipient lists and mailing addresses you provide for handwritten note campaigns
• Message content and customization preferences for your notes
• Payment and billing information processed through our secure payment providers

2. SMS Communications

If you provide your phone number and opt-in to receive text messages from Signature Letters:

• You consent to receive transactional SMS messages related to your service
• You may receive order confirmations, service updates, and delivery notifications
• Message frequency varies based on your service usage
• You can opt-out at any time by replying STOP to any message
• Reply HELP for assistance
• Message and data rates may apply

By providing your mobile phone number, you expressly consent to receive text messages from Signature Letters at that number. Consent is not a condition of purchase.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our handwritten note services
• Process and fulfill your orders, including writing, addressing, and mailing notes
• Communicate with you about your account, orders, and service updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent) about our services and promotions
• Analyze usage patterns to improve our service quality and user experience

4. Cookies and Tracking

Signature Letters uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our website functionality
• Provide a better user experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

5. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, including GoHighLevel for form processing and customer relationship management, payment processors, and mailing services.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Mobile Information Sharing

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your phone number is used solely for:

• Service delivery and updates
• Customer support communications
• Transactional notifications related to your orders

We may share your information with:

• Our service providers (GoHighLevel) who help us deliver our services
• Legal authorities if required by law
• Business partners only with your explicit consent

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information below.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: